New Vision Nursing Ltd is committed to protecting your privacy and handling your personal information in a safe and transparent way. This policy explains how your information is collected, used, and stored when you contact or receive services from this practice.

Who I am:

New Vision Nursing Ltd provides mental health support services delivered by me, Alex Penfold, Registered Mental Health Nurse.

Data Controller: Alex Penfold
New Vision Nursing Ltd
Email: info@newvisionnursing.co.uk

For the purposes of data protection law, New Vision Nursing Ltd is the data controller responsible for how your personal information is used.

What information I collect: 

When you contact or work with me, I may collect the following types of information:

Personal information

• Name

• Date of birth

• Contact details (email address, phone number, address)

• Emergency contact details

Health information

• Information about your mental health and wellbeing

• Relevant medical history

• Information shared during therapy sessions

• Risk or safeguarding information where relevant

Administrative information

• Appointment records

• Payment records

Some of this information is considered special category data under UK data protection law because it relates to health.

How Your Information Is Used

Your information is used to:

• Provide safe and appropriate mental health support

• Communicate with you about appointments or services

• Maintain accurate clinical records

• Manage payments and administration

• Meet professional and legal obligations
   

The legal bases for processing your data include:

• Provision of health care services

• Legitimate interests in managing and operating the practice

• Legal obligations under professional and safeguarding requirements
   

Confidentiality

Information shared within therapy is treated with strict confidentiality.

However, confidentiality may need to be broken in limited circumstances where there is:

• A serious risk of harm to you or another person

• Safeguarding concerns involving a child or vulnerable person

• A legal requirement (for example, a court order)

Where possible, this would always be discussed with you first.
 

How Your Information Is Stored

Your information is stored securely using appropriate safeguards to protect confidentiality.

This may include:

• Secure electronic clinical record systems

• Password-protected devices

• Secure email systems

Only information that is necessary for providing services and maintaining professional standards is retained.
 

How Long Information Is Kept

Clinical records are retained in line with professional guidance and legal requirements.

Typically, records are kept for at least 7 years after the end of therapy, or longer where required for safeguarding or legal reasons.

Records relating to children may be kept for longer in accordance with professional guidelines.
 

Sharing Your Information

Your information will not be shared with third parties unless:

• You have given explicit consent

• It is necessary for safeguarding reasons

• It is required by law

• It is necessary for professional supervision (information would be anonymised wherever possible)
   

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request restriction of processing in certain circumstances

• Request erasure of your data (where legally possible)

• Object to certain types of processing

Requests can be made by contacting:

info@newvisionnursing.co.uk
 

Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
www.ico.org.uk

This privacy policy may be updated from time to time to reflect changes in legal requirements or practice procedures.